Customer Care
The primary focus at Synergy is to provide our clients with the best level of customer service in the industry.
We believe that speaking on the telephone is often easier and quicker than constructing long-winded e-mails. We also believe that we should keep in touch and make sure that we have your requirements covered. In short, at Synergy Language Services we combine good old-fashioned customer service ideals with modern, efficient service delivery – the best of both worlds.
Project Management
Synergy Language Services provides a unique project management experience; our Project Managers guide your project to success, from inception through to delivery. The Project Manager’s role includes project planning and scheduling, client/team communication, cost control, project tracking, reporting, and troubleshooting.
From the outset we assign a dedicated Project Manager, who is familiar with your industry sector and business need. The Project Manager will be your key point of contact and develop an in depth knowledge of your localisation requirements. Their responsibility is to ensure that your requirements and expectations are met for every project while maximising your savings.
Quality Assurance
At Synergy Language Services, we define the quality of our product by tangible indicators such as customer satisfaction, repeat business and effectiveness of the translation for the intended purpose. Our primary concern is that every translation meets the exact requirements of our clients.
At Synergy, we prefer to work closely with our clients to ensure that we implement the most appropriate quality assurance procedures for each project. Our dedication to transparency with our clients means that we will be clear and detailed about the stages we recommend in order to create an exceptional translation.